Terms of service

VIRTU SOL IT ENABLED SERVICES PRIVATE LIMITED, CIN U72900TG2020PTC144567, registered office Plot No. 9/2, Survey No. 64, ISIS Building, 1st Floor, HUDA Techno Enclave, Phase-2, Hyderabad, Telangana 500081, India. By using our services you agree to these terms on behalf of yourself or the business you represent.

• ARKA: a customer-operations platform. It handles customer enquiries on WhatsApp, books and reminds appointments with Google Calendar and the schedules configured for you, hands conversations to your staff, and provides a staff console and an Action Desk.
• Growth services: B2B lead generation, outreach and appointment setting, as described in your proposal.
• Technology and software engineering: custom software and related work, delivered under a separate written scope and agreement.

• Use ARKA lawfully and follow Meta's WhatsApp Business policies, Google's terms and the terms of any other platform you connect.
• Only message people who have given the consent that applicable law and WhatsApp policy require, and honour opt-out requests such as STOP.
• Use only message templates that are approved where approval is required, and do not send spam, deceptive or unlawful content.
• Give us accurate information about your business, services, staff and schedules, and keep it up to date.
• Review the work your staff are asked to do in ARKA. Staff remain responsible for decisions, including booking approvals and replies to customers.

ARKA uses AI to understand and answer messages. AI can make mistakes. ARKA is designed to hand over to a person when one is needed, but you should monitor conversations and not rely on it for decisions that could harm someone, such as urgent or medical decisions.

Fees are as stated in your proposal or invoice. Online card payments for subscriptions are processed through Razorpay. You are responsible for applicable taxes. We may suspend a service for unpaid fees after notice.

You keep ownership of your business data and your customers' data. Where we process personal data for you, we do so on your instructions as described in the privacy policy. You are responsible for having a lawful basis to use that data with ARKA.

VirtuSol keeps all rights in its software, systems and branding. For bespoke software built for you, ownership and licence terms are set out in the written agreement for that project.

We provide our services with reasonable care and skill but do not guarantee uninterrupted availability unless a written agreement says otherwise. Our services depend on third parties such as Meta, Google and hosting providers, and we are not responsible for outages or changes on their side.

We may suspend or end access to a service that breaches these terms or the policies of Meta or other platforms, or that puts our systems or other customers at risk. You may stop using a service at any time, subject to the terms of your proposal or agreement.

To the extent the law allows, VirtuSol is not liable for indirect or consequential loss, loss of profit or loss of data, and our total liability for a claim is limited to the fees you paid for the relevant service in the three months before the claim arose.

These terms are governed by the laws of the State of Telangana, India, and disputes are subject to the courts at Hyderabad. Contact: [email protected].