ARKA · AI agent platform by VirtuSol
Customer conversations, operational actions and human follow-up, connected
ARKA is an AI agent platform for customer operations. It is built to understand what a customer is asking, coordinate the right actions through the tools you use, keep the context, and bring your people in when it matters.
- 1Understand the requestA customer message arrives on a channel and ARKA works out what is being asked.
- 2Take the right actionIt coordinates the action through connected tools, such as checking a schedule and making a booking.
- 3Keep the contextThe conversation, the booking and the history stay together, so nobody asks twice.
- 4Bring in a personWhen a decision or a judgement is needed, the conversation goes to your team with its context.
The steps describe the platform's design. What is available today is listed below.
What ARKA does
ARKA answers your customers on WhatsApp, books their appointments, reminds them, and brings your team in when a person is needed.
What ARKA does
WhatsApp enquiry handling
Answers routine enquiries on your own WhatsApp number and captures the customer's contact details.
Booking and rescheduling
Books, reschedules and cancels against your schedules and calendar, with optional staff approval.
Reminders
Automatic reminders before appointments, plus reminders your staff schedule themselves.
Human handoff
Passes the conversation, with its context, to your team whenever a person is needed.
Action Desk
One queue for stalled handoffs, overdue reminders, bookings awaiting a decision and undelivered messages.
Documents and staff console
Customers can send documents on WhatsApp; your team works from a web console.
Set up for your business
Set up around your business
Add your services, team and opening hours in plain words, with suggested services to start from, and connect your WhatsApp number with a step-by-step guide.
Several languages
English, Hindi, Telugu and Spanish for some industry configurations. Ask what is available for yours.
Structured information capture
Conversations collect the details a booking needs, such as the customer's name, what they want and when.
Coming next
What we are building next for ARKA. Ask us in a walkthrough where each one stands for your business.
Voice calls
An AI receptionist that answers your phone line, books appointments and passes callers to your team.
More channels
Text messages and further messaging channels alongside WhatsApp.
Connections to your tools
Send every new enquiry to your CRM or spreadsheet, and connect more calendars and business systems.
Answers from your own information
The assistant explains your services and policies from text you approve, before it books.
Human takeover and after-hours mode
Choose when the assistant replies, and let it step back the moment your team joins a conversation.
AI-written follow-ups
Drafted follow-ups for stalled conversations, for your team to approve.
Why customer operations break down
Late replies
Handoffs that stall
Scattered context
A sample of the WhatsApp experience
On WhatsApp, ARKA's assistant introduces itself as Aarika.
WhatsApp · sample conversation with Aarika
Can I book a visit for Saturday morning?
Yes. I can offer 10:00 or 11:30. Which suits you?
Action Desk · sample item
Handoff waiting for a reply
Good to know
- WhatsApp is the supported messaging channel today, used on your own business number.
- Your staff make the decisions. ARKA flags what needs attention; follow-ups are done by your team.
- We do not publish customer results or statistics for ARKA.
How setup works
Step 1
Tell us about your business
Request a walkthrough. We show you ARKA set up for your kind of business and send you an invitation.
Step 2
Set up and connect
Add your services, team and opening hours, then connect your WhatsApp number with Meta's own sign-in. A step-by-step guide is included.
Step 3
Choose a plan and start
Pick a plan and pay in the dashboard. Your assistant then switches on, and your team works from the web console.
Plans start at $49 a month, billed monthly in US dollars. See pricing.
Questions about ARKA
What is ARKA?
ARKA is VirtuSol's AI agent platform for customer operations. It connects customer conversations, operational actions and human follow-up. It answers enquiries on WhatsApp, books, reschedules and reminds appointments, hands conversations to your staff when a person is needed, and flags stalled work in an Action Desk. On WhatsApp the assistant introduces itself as Aarika.
Which channels does ARKA support?
WhatsApp is the messaging channel ARKA works on today, and your staff use a web console. Voice calls and other channels are coming next; ask us where they stand.
Does ARKA replace my staff?
No. ARKA handles routine enquiries and bookings and passes anything that needs a person to your team, with the conversation attached. Staff can take over a conversation at any time, and bookings can be set to need staff approval.
Does ARKA connect to my CRM or other systems?
ARKA works with Google Calendar for scheduling. It does not currently integrate with other CRM or practice-management systems. If you need an integration, tell us and we can discuss it as a separate project.
How is ARKA set up?
You add your services, team and opening hours in plain words, connect your WhatsApp number with Meta's own sign-in using our step-by-step guide, choose a plan and pay in the dashboard. Your assistant then switches on. If you would like help, we are happy to walk you through it.
How is ARKA priced?
ARKA has three monthly plans in US dollars: Starter at $49, Growth at $99 and Scale at $199. WhatsApp message fees and phone numbers are paid directly to Meta and your phone provider. See the pricing page.
See ARKA set up for your business
Tell us how you handle enquiries today. We will show you ARKA set up for it and explain how to get started.
Request a walkthrough