Frequently asked questions

VirtuSol is a business growth and technology company based in Hyderabad, India. We help organisations acquire customers, improve operations and adopt practical AI: B2B demand generation and appointment setting, AI agents and automation, our own products including ARKA, and custom software.

Growth and lead-generation services for B2B companies; AI agents and business automation; our own products, which are ARKA (customer operations), Connect1to1 (B2B sourcing) and Veritas AI (reputation intelligence); and custom software and engineering as a supporting service.

ARKA is VirtuSol's AI agent platform for customer operations. It connects customer conversations, operational actions and human follow-up. It answers enquiries on WhatsApp, books, reschedules and reminds appointments, hands conversations to your staff when a person is needed, and flags stalled work in an Action Desk. On WhatsApp the assistant introduces itself as Aarika.

WhatsApp is the messaging channel ARKA works on today, and your staff use a web console. Voice calls and other channels are coming next; ask us where they stand.

No. ARKA handles routine enquiries and bookings and passes anything that needs a person to your team, with the conversation attached. Staff can take over a conversation at any time, and bookings can be set to need staff approval.

ARKA works with Google Calendar for scheduling. It does not currently integrate with other CRM or practice-management systems. If you need an integration, tell us and we can discuss it as a separate project.

A business's conversation language is configured when ARKA is set up. English, Hindi, Telugu and Spanish are available for some industry configurations. Ask us what is available for yours.

You add your services, team and opening hours in plain words, connect your WhatsApp number with Meta's own sign-in using our step-by-step guide, choose a plan and pay in the dashboard. Your assistant then switches on. If you would like help, we are happy to walk you through it.

ARKA has three monthly plans in US dollars: Starter at $49, Growth at $99 and Scale at $199. WhatsApp message fees and phone numbers are paid directly to Meta and your phone provider. See the pricing page.

Yes. The ARKA console has an Inbox that lists everyone who has messaged your WhatsApp number, including people who never booked, with the full conversation and what they asked. You can join any conversation as a person from a computer or a phone: press Take over or simply reply, and the assistant stays quiet for that customer until you hand the chat back. WhatsApp allows a free-text reply within 24 hours of the customer's last message.

Yes. By default it answers every message day and night, including weekends. If you would rather your team answers during working hours, you can choose that, and the assistant then covers the hours outside them.

Yes. The console works in a phone browser and can be installed like an app, with the ARKA logo as its icon: on Android and computers with an Install button, on iPhone through Safari's Add to Home Screen.

When a customer asks for a person, when someone books, and when a customer writes in a conversation your team has taken over, ARKA sends an email to everyone who logs in to your workspace and can also send a WhatsApp message to an alert number you choose.

Yes. Each customer has a record with a photo, name, phone, email, tags and notes, their conversations and bookings, and documents you upload with a name and type. The extra fields depend on the kind of business: a clinic's record can hold age, blood group and allergies, a services firm's holds company and role. A returning customer is recognised by their number.

ARKA never assumes a meeting took place. After it ends it appears in your Action Desk with two buttons, It happened or No-show. When you mark it as happened, ARKA can ask the customer how it went, in your own words if you wish. A no-show creates a follow-up item for your team and nothing is sent automatically.

Account-based lead generation, demand generation, B2B outreach, appointment setting and SDR execution. Scope and pricing depend on your target accounts and goals, and are agreed in writing before work starts.

Yes. We design and build custom software, web and mobile applications, APIs and integrations, and AI systems for clients. Every project is scoped with you first, and we tell you if something is outside what we can do well.

Our privacy policy explains what we collect and why, including WhatsApp conversation data that ARKA handles on behalf of its business customers. To ask for data to be deleted, see our data deletion page.

VirtuSol does not claim any compliance certification, such as HIPAA or SOC 2.

Use the contact page and tell us what you are trying to achieve. Our email, phone number and postal addresses are in the footer of every page.

VirtuSol is a registered company. We do not publish individual names on this site. To speak to someone about a project, use the contact page or write to [email protected].

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