TERMS OF SERVICE
Master Service Agreement & Terms of Execution for VIRTU SOL IT ENABLED SERVICES PRIVATE LIMITED ("VirtuSol", "Aarika AI"). These terms govern the provisioning, usage, and compliance obligations for our autonomous AI systems, WhatsApp Cloud API integrations, and multi-tenant SaaS infrastructure.
1. Acceptance of Terms & Contracting Parties
By initializing, accessing, or utilizing the services, APIs, WhatsApp integration suites, or AI engines provided by VIRTU SOL IT ENABLED SERVICES PRIVATE LIMITED, you ("Client", "User", "Licensee") agree to be bound by these Terms of Service.
2. Service Scope (Aarika AI & WhatsApp Automation)
VirtuSol provides enterprise software-as-a-service (SaaS) infrastructure including:
- Aarika AI Engine: Autonomous multi-channel conversational AI for customer qualification, lead ingestion, and scheduling.
- WhatsApp Cloud API Middleware: Webhook processing, message formatting, and automated template dispatch via Meta infrastructure.
- CRM & Database Synchronization: Real-time data pipeline injection into client-authorized third-party software (HubSpot, Salesforce, medical EMRs, etc.).
3. Acceptable Use Policy & Meta Messaging Compliance
Clients using VirtuSol systems to send messages via Meta’s WhatsApp Business API must strictly adhere to Meta’s official WhatsApp Business Messaging Policy and Commerce Policy.
4. End-User Opt-In Consent Mandate
Business clients are solely responsible for ensuring lawful bases for initiating WhatsApp communications with end-users:
- Explicit Opt-In Required: Clients warrant that all WhatsApp phone numbers uploaded or targeted through VirtuSol infrastructure have provided prior explicit opt-in consent to receive communications from the client’s brand.
- Opt-Out Honor System: Clients must honor end-user opt-out requests (
STOP,UNSUBSCRIBE,DELETE MY DATA) immediately and remove them from future broadcast lists.
5. Intellectual Property Rights
All software algorithms, trade secrets, system architectures, Aarika prompt engineering frameworks, and branding elements remain the exclusive intellectual property of VIRTU SOL IT ENABLED SERVICES PRIVATE LIMITED.
Clients retain full ownership of their underlying business data, customer records, and CRM payloads.
6. System Availability & Service Disclosures
While VirtuSol targets 99.9% uptime across self-hosted VPS server infrastructure, service delivery relies on third-party underlying APIs (Meta WhatsApp Cloud API, telecom carriers). VirtuSol is not liable for disruptions caused by Meta API outages, carrier blockades, or force majeure events.
7. Limitation of Liability & Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIRTU SOL IT ENABLED SERVICES PRIVATE LIMITED SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS, OR DATA LOSS ARISING OUT OF SERVICE USE. OUR MAXIMUM AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
8. Account Termination & Suspension
VirtuSol reserves the right to immediately suspend or terminate access to any client account that violates Meta WhatsApp Business Messaging Policies, engages in unauthorized spamming, or fails to fulfill contractual payment obligations.
9. Governing Law & Jurisdiction
These Terms of Service are governed by and interpreted under the laws of the State of Telangana, India. Any legal action or proceeding arising under these terms shall be instituted exclusively in the courts located in Hyderabad, Telangana, India.
10. Corporate Contact Details
For legal notices, contract inquiries, or compliance questions, contact: